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The People Experience Wrapped |
The Building Culture Podcast - Episode 4.8
Eileen Lee & Evelyn Kwong, "The People Experience Wrapped"
From flexibility and different generations in the workforce to pets and shared purpose at work, Eileen and Evelyn revisit what makes a positive People Experience.
Thank you once again to the experts who joined us for this season of Building Culture:
- Kentucky Gallahue and Derby the Goldendoodle, contestants on Amazon Prime’s The Pack and owners, Derby California
- Melanie Wertzberger, CEO, Shaka
- Neb Jones, Founder, Atlantis Benefit Consulting
- Ryan Komori, CEO, Savor Lining
- Julie Figueroa, Head of Marketplace Product, & Eura Edmond, Director of Client Success at PERKS
- Darren Murph, Head of Remote, GitLab
You can download the episode here.
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Show notes:
- What is the People Experience?
- Integral to an organization's culture and contributes to culture as a whole. It's the entire employee lifecycle, from interviewing, hiring, and the day they leave.
- Important because you want people to thrive, and the culture to benefit not just employees, but potential ones.
- A good People Experience will help you retain your top talent.
- The 5 measures of company culture work together to create a positive People Experience.
- We review the ideas explored in this season
- Why does HR/People & Culture Department always have negative connotations?
- Traditionally, HR was done from a compliance standpoint, and has since shifted to prioritize the needs of your people.
- Your People Experience will include everything from shared purpose to our resources and demographics.
- If you have a great People Experience, showcase that in your job descriptions, communicating mission/values
- Traditionally, HR was done from a compliance standpoint, and has since shifted to prioritize the needs of your people.
- Finding shared purpose as an organization (Neb Jones)
- For Evelyn, what was it like joining a startup where she had the ability to help create the mission and values?
- Culture shock
- Valued for contributions as part of a team
- Individuals nowadays want to understand how they contribute to the mission and values.
- It's alright if your values shift over time as the organization grows. Everyone should have a stake in the shared purpose.
- Important for people leaders to include people initiatives in your shared purpose
- will help you understand your product and market
- How do you go from establishing a mission and values to living that out in your culture?
- One example: Offering pet-friendly work environments and accommodations (Kentucky and Derby's episode)
- Studies show that dogs help reduce stress.
- Another example: Child care
- Giving working parents the flexibility to make their own schedules will help them be the most productive selves.
- We spoke with Julie and Eura from the PERKS team about their experiences as working parents.
- Culture looks unique for every organization, and the PERKS Marketplace provides support for those different needs.
- Building Culture met with Ryan Komori to discuss mental health vs. mental fitness.
- What is the role of HR/People & Culture when it comes to mental health programs?
- Movement towards adding mental health resources, especially since the pandemic. HR is there to support an organization's people, and we are seeing more creative programs in this arena.
- What is the role of HR/People & Culture when it comes to mental health programs?
- Long-term results of a good People Experience. We must stay proactive instead of reactive, and part of this is understanding the needs of the younger generations in the workforce (Melanie Wertzberger).
- People Experience begins during the candidate experience - before an employee is hired!
- How fast are you responding? Are you being transparent?
- Darren Murph is one of the thought leaders when it comes to future of work. He says fluidity is the new flexibility.
- prioritizing productivity over number of hours worked
- If we can accommodate people's unique needs, that will set our People Experience apart from others.
- What is the role of HR in the People Experience?
- Eileen, as resident People person, what’s on your agenda when you think of the People Experience? What are you hearing?
- When thinking about your People Experience, ask yourself:
- How am I keeping my people first?
- What feedback have I received that I can act upon?
- What is working and what’s not? How do I course correct?