The PERKS Editorial Team hasn’t shied away from this subject, and it turns out we can’t say enough (pun intended) about the art of communication. Communication is essential for any kind of success. Workplace communication specifically is much more than just social interaction; it is the exchange of information and sharing of ideas, strategies, and goals - both formal and informal. Effective communication is critical to completing any job or task, regardless of whatever medium is used (written, verbal, visual).
But don’t just take it from us -
How to practice the art of workplace communication
We agree that proper communication is necessary, but that’s easier said than done. There’s a delicate balance between saying too much and not saying enough. Ask yourself who needs to be a part of a project or conversation, what details are needed, and when things are due. It may be helpful to set up checklists, workflows, or a cadence of meetings to discuss these points.
5Ws and 1H Technique
This is a technique derived from journalism. Communication requires the proper knowledge of the subject, and a helpful framework to consider is asking the questions: Who, what, where, when, why, and how. If you answer these questions within every single meeting related to the project, it’ll eliminate confusion and provide your team with the information they need.
|What are some characteristics of good workplace communication?
Empathy and respect
Gestures and mannerisms
Clarity and conciseness
Using discernment to provide proper feedback
Choosing the right format - is this best spoken? Emailed? Texted?
|What are the benefits of communicating well in your workplace?
Boosts creativity and Innovation - the more ideas are shared, the more they can be implemented
Resolves conflict - quickly, smoothly, and professionally
Psychological safety and loyalty - people feel safe and connected to one another, encouraging them to stay with the organization
Performance and productivity - one of our 5 Measures, when people feel motivated and happy, they are more productive
Autonomy - you are building a culture of teamwork and trust that allows individuals to succeed