Leadership & Administration Wrapped

PERKS Editorial Team

PERKS Editorial Team


June 22, 2022

The Building Culture Podcast - Episode 5.8

Esther Elueme, HR Office Administrator - "Leadership & Administration Wrapped"

Building Culture wraps its fifth season on Leadership & Administration, one of PERKS’ 5 measures of company culture. Joining us for this episode is Esther Elueme, HR Office Manager at Extended Networks W.A. In addition to our summary, make sure to revisit all Season 5 episodes for the best insight and advice from leading experts from various industries.


You can download the episode here.

Show notes:
  • Esther Elueme is an HR Office Manager at Extended Networks W.A. Limited
    • Trained journalist
    • "HR stole my heart" - as with many HR professionals!
  • In this episode, we revisit what we’ve learned during this season on Leadership & Administration
    • Leaders and admins set the tone for culture.
      • Within a larger organization, the C-suite doesn't have visibility to day-to-day happenings. 
      • To support execs, you have managers and administrators
      • Culture requires everyone to participate in order for Culture to thrive
    • Leadership coach Asia Bribiesca-Hedin's definition of leaders
      • You also have people who naturally possess leadership qualities, these people shine because they end up supporting other members of the team in one way or another.
    • Leadership is not about the crown
      • Starts with the mindset that at my level, I am a leader, regardless of title
      • Guiding others and develop skills and talents
  • Emotional intelligence is a key characteristic of good leadership. Sometimes EQ is identified as having compassion, not just empathy. This is foundational to any leadership/management because these are all components of psychological safety to really pull out the struggles and challenges your team is having. Also to help them resolve so they can continue being productive. 
    • The 5 Levels of Leadership by John C. Maxwell
  • It maps out the different types of leadership roles and explains where the manager/employee disconnect might be happening.
  • Marc McCann on compassion.
    • Use empathy as a starting point, but we don’t just leave it there. From your experience in managing teams, Esther, how would you respond to what Marc is saying?
    • Good leadership involves using the human component of culture. People aren’t one-size-fits-all, so we shouldn’t try to put everyone into the same box. 
    • The human component of culture
  • Transparency and feedback
    • Examples you can share from your time in HR? What are some ways that you have gathered feedback from your team members?
    • Creating spaces to check-in with leadership
      • in-person whenever possible
  • Leaders and managers come from all backgrounds. Andrew YJ Kim spoke about leaders who identify as left-brain/more logical, analytical. 
    • Culture is not overnight
    • Culture is dynamic. It’s ever-flowing - when you add members/take away members (and this is even more obvious in smaller teams). Culture is a lot of work and everyone is involved, but keeping things consistent in information delivery will help significantly in building the culture you want to see.
  • Challenges in leading and administrating.
    • Ally Fekaiki on diminishing your ego as a leader 
    • Esther - self-awareness is crucial
    • There’s a misconception that leaders are only there to delegate responsibilities. But the overall responsibility of a leader is so much more.
      • Everyone in the organization is trying to achieve the same mission. For leadership, this looks like supporting your team members and providing the solutions they need in order to complete the task you delegated to them.
  • How are Leadership & Communication related to one another?
    • Recent blog entry on Building Culture: how leaders can practice better communication
    • You have to have both. The 5 measures of company culture always work together.
    • If there was one idea you would leave our listeners with when it came to the relationship between Leadership and Communication, what would that be?