Confidence & Coaching for HR

PERKS Editorial Team

PERKS Editorial Team


May 18, 2022

The Building Culture Podcast - Episode 5.6

Jen Trumm, "Confidence & Coaching for HR"

In this enlightening conversation with Eileen Lee and Jen Trumm, life coach at Compelling Future Coaching, Building Culture explores the relationship between leadership, coaching, and HR. What does it mean to show up confidently in our personal and professional lives? 


You can download the episode here.
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Show notes:

  • Jen Trumm grew her career in HR, but transitioned into her own coaching practice almost one year ago
    • Her practice centers around supporting people in HR teams, particularly women and the unique challenges they are faced with
      • Confidence = courage to try + a willingness to fail
    • For Eileen, she grew up hearing that “Trying implies failure.” But this misses the willingness to fail and learn from that experience.
  • What is the distinction between life coaching and professional coaching?
    • There are coaches for almost everything now, but life coaching specifically guides you in the general direction you would like your life to go.
    • Professional coaching traditionally was offered for executives and leaders to help them reach a certain goal(s).
      • When considering the people experience, organizations can consider providing professional coaching for team members (not just leaders)
    • Distinction between coaching and counseling or therapy
      • Therapy/counseling addresses primarily what has happened in the past
      • Coaching addresses your future direction
        • The two can sometimes overlap
  • Leading by example: When leaders reflect confidence, it allows the team to feel led by someone with substance and this will ultimately become a standard within the org.
    • Personal example from Jen about bringing confidence into a situation
      • Launching her coaching practice after 21 years in HR
      • Even though you see the positive effects of something, difficulty in taking first step
        • fear of failure, rejection
      • making a pivot in our lives will come with learning how to navigate this new reality
    • Professional example from Eileen
      • Previously owned practice in elder care 
        • Eileen's background in gerontology prepared her with the knowledge to know what to expect and how to prepare clients’ families for the loss of a loved one.
        • Over time, gaining on-site experience that was reflected into confidence
          • Setting an example for employees and even clients and their families.
          • Knowledge is/should be an indication of confidence.
  • Long-term results from coaching
    • International Coaching Federation (ICF) study: Over 3 months of coaching - 80% sees dramatic benefits
      • relationships, communications, job
    • It's a process, but also a relationship. Don't be discouraged because sometimes you'll move forward, sometimes back.
      • Be picky about who you select as a coach!
  • Eileen's thoughts on executive coaching
    • When you get a coach that you click with well, there is a risk of confusing that with actually achieving results.
      • If you can’t implement the strategies and results after, the coach wasn’t as effective as you thought.
      • It’s extremely important to look at the philosophies and ideologies a coach is using to help you. Look for an executive coach who will clearly guide you on getting the results you need. 
    • How is coaching related to organizational goals?
    • What does the research say around general life coaching vs. executive coaching?
  • Where can leaders find executive coaches? What criteria should they consider? What does that process look like?
    • Start with a national repository, e.g. ICF-accredited coaches
      • If they are serious about continuing their education, they will register under the ICF
    • Make sure they understand what your org is trying to achieve
    • Make sure they are focused on results
    • Do the research! There are lots of consulting firms out there that do this. 
  • What are certain obstacles that specifically women face?
    • Does it differ depending on industry, e.g. by organization size?
      • Yes; there are some that have a long way to go, and others that are more forward-thinking
  • “Self-care isn’t the solution for burnout” by Dr. Justin D. Henderson (a share by AJ Adams from S3)
    • “We have increasingly become a burnout culture and it is salt on the wounds of so many people who are struggling to suggest that the problem is that they are not doing enough yoga.”
    • Being proactive instead reactive
      • Self-care days at PERKS
      • Instead of taking time off when you’re exhausted, you should have set days off to maintain equilibrium.
    • Eileen first, how can we take stock of our workplace culture to determine if we’re burning the wick at both ends?
  • As an executive leader, what is your biggest goal? Does that change according to the title that the executive holds?
    • Each exec in different departments may have different goals, but it should all be toward the same mission, e.g. CEO vs. CEO
      • Focus is different, end goal is always the same
    • Jen, what do you focus on when you speak to execs and what is the most common issue in orgs reaching out to do pro coaching?
      • Burnout!
    • We’re instilling a very realistic picture when we acknowledge that we (even execs) aren’t perfect and there are areas that we can improve. Coaching clearly is one of the ways to achieve that. What does a culture of coaching look like?
  • Human component of culture - how does that play into your coaching methods and how does that look in an org if it’s a value instilled in the culture?
    • Empathy and compassion never go away within an organization. This is the reason why we keep speaking about it. There really is a strong correlation between empathy/compassion and a great workplace culture.
  • Services offered through Compelling Future Coaching
    • Lifebook program (6 weeks, 12 life categories)